Return & Refund Policy – Feetz.fit

At Feetz.fit, your satisfaction is our priority.
We want you to love every pair of shoes you purchase — but if something isn’t right, we’re here to make the return process simple, fair, and transparent.

Please read our return and refund policy carefully to ensure a smooth experience.

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🛍️ General Return Policy

• Returns are accepted within 10 days of receiving your order.

• Customers are responsible for return shipping costs, unless the item is defective or the wrong product was sent.

• No restocking fees apply.

• Final sale or custom-made items are not eligible for return or exchange.

• Items must be unused, unworn, and in their original packaging (including tags and accessories).

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🇺🇸 U.S. Customer Return Policy

Eligibility:

We accept returns for both defective and non-defective items, provided they meet the following conditions:

• Products must be brand new, unworn, and undamaged.

• All original packaging, labels, and accessories must be included.

• Any items showing signs of wear or damage caused by the customer will not be accepted.

• Defective items are eligible for a full refund or replacement.

Exchange Policy:

• Direct exchanges are not offered at this time.

• To exchange an item, please return the original product and place a new order through our website.

Return Timeframe:

• You must request a return within 10 days of receiving your order.

• Once your return is approved, items must be shipped back within 5 business days.

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✉️ How to Start a Return

To begin a return, please contact our customer care team through one of the following methods:

• Email: Support@feetz.fit

• Live Chat: Available 24/7 — click the chat icon at the bottom-right corner of our website.

Please include the following details in your message:

1. Your order number

2. The item(s) you wish to return

3. The reason for return (e.g., size issue, defect, wrong item)

Once approved, we’ll provide you with a Return Authorization Number and step-by-step shipping instructions.

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💳 Refund Policy

Refund Eligibility:

• Approved refunds will be credited back to your original payment method within 5–10 business days of receiving the returned item.

• Original shipping fees (if any) are non-refundable.

• Refund processing times may vary depending on your bank or payment provider.

Damaged or Defective Items:

• If you receive a damaged or defective product, please contact us immediately at Support@feetz.fit with clear photos of the issue.

• We’ll arrange a replacement or full refund — whichever you prefer.

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❌ Order Cancellations

• Orders can be canceled before shipment for a full refund.

• Once shipped, orders cannot be canceled, but you may return the item after delivery following this policy.

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⏱️ Refund Delays

If your refund has not been received within 15 business days of approval, please contact us at Support@feetz.fit with your order number.
Our support team will investigate immediately to ensure your refund is processed promptly.

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⚠️ Non-Returnable Items

The following items are not eligible for return:

• Clearance or final-sale products

• Gift cards

• Personalized or custom-made footwear

Contact information

Business name: Feetz.fit

Business Hours: Monday to Friday, 9:00 AM – 4:00 PM (GMT +5)

Support Email: Support@feetz.fit

Mailing Address: feetzfit1@gmail.com

Live chat Support: 24/7

Business Address: https://www.google.com/maps/place/7334+Kestrel+Trail,+Suite+100,+Hanahan,+South+Carolina+29410,+United+States